The importance of the reverse logistics supply chain to the overall profitability of manufacturers and brand owners is steadily increasing as companies learn how to better decrease returns and extract value from returned parts.

Effective management of reverse logistics processes requires integrated information systems and effective process support across your organization. With SAP software for reverse logistics, you gain such a complete, end-to-end solution for managing reverse logistics – from creating customer confidence with warranties on new parts to effectively extracting value from parts at the end of life.

Software to Enable Effective Reverse Logistics

The following capabilities – enabled by service parts management software – can be used in a reverse logistics context:

• Warranty management
• Claims processing
• Entitlement management
• Returns logistics
• In-house and outsourced repair
• Remanufacturing and refurbishment
• Scrap and recycling management

Integrated software from SAP can help streamline and enhance your extended service parts network, with functionality that supports parts planning, parts warehousing, parts fulfillment, and reverse logistics. And with embedded service parts analytics, you can analyze service-level performance and other key metrics in real time – so you can spot adverse trends and proactively correct potential problems.

You gain these service parts fulfillment capabilities – and more – with the following enterprise applications: