Service Contract Management
Create A Predictable And Renewable Revenue Stream
In a highly competitive environment with increased and differentiated customer demands, service organizations pay more attention to service contracts as a source of predictable and renewable revenue streams.
Once your customers have signed or renewed their contracts, your service organization must meet its commitments – consistently and cost effectively. However, if you rely on disparate systems and manual tasks, your customer service processes may be both inefficient and costly.
SAP's business software applications can address the needs of many diverse service contract processes. With capabilities to use tailor-made service packages and handle incidents according to contractual obligations, you have the tool set to increase customer satisfaction and improve long-term customer retention.
Service contract management helps ensure accurate forecasting of revenue and required services, providing transparency of service performance and enabling contract profitability. As a backbone of your service processes, it connects the various customer service and support activities into a single, integrated service life cycle – and supports you in turning service into a profitable business.
Software to Enable Effective Service Contract Management
The following functions – available in service contract management software – can be used in an after-sales service context
- Service agreement
- Service-contract quotation
- Service-contract life-cycle management
- Service-level management
- Usage- and performance-based contract management
- Service plans management
- Service contract management analytics
You gain these customer service and support capabilities – and more – with the following enterprise applications: