Knowing the precise details of your customers' technical assets enables you to deliver efficient services – and offer the asset-related products and services your customers really do need. This kind of precision comes with SAP's support for installed-base management processes that enable you to serialize, identify, and track assets over their complete life cycle.

SAP's installed-base management software provides a holistic view of all asset-related information and helps ensure seamless end-to-end operations throughout the asset life cycle. Installed-base management processes are integrated with the logistical processes to keep your data maintenance effort low and enable precise tracking.

You benefit from:

• Accurate and timely installed-base data to improve service planning and raise your planned service ratio
  • Store an asset's product configuration and update it using change management processes.
  • Get up-to-date object information on the asset, including its actual status (for example, "as maintained") and its history.
• Asset-related counter readings and measurement values that serve as a basis for performance- or condition-based maintenance, as well as for a usage-based billing
• Asset-related performance and profitability data to implement continuous improvement in your product development and service business

Software to Enable Effective Installed-Base Management

The following functions – available in installed-base management software – can be used in an after-sales service context:

• Configuration and installation
• Life-cycle management
• Flexible IBase structuring
• Object fact sheet
• Counters and readings
• Installed base-related service analytics

You gain these installed-base management capabilities – and more – with the following enterprise applications: