SAP Service and Asset Management is helping enterprises around the world install, maintain, repair, decommission, and dispose of products, equipment, assets, and facilities.

Read these customer successes to find out more about how organizations are growing service revenues, improving service efficiency, and optimizing equipment reliability:

Service Management

• Alpha Copy (PDF, 181 KB), Greece – Learn why this communications firm chose SAP solutions to improve sales, service, and support, enhancing its flexibility and optimizing its customer service.
• Avaya GlobalConnect Ltd. (PDF, 103 KB), India – Learn how this global provider of communications solutions is using SAP solutions to improve service delivery.
• Brother International (PDF, 100 KB), United States – Discover how this office product innovator is using SAP solutions to enhance customer service and relationships.
• Epson Korea (PDF, 76 KB), Korea – See how this leading printer supplier is taking advantage of SAP solutions to deliver Internet-based customer interaction.
• Lisec GmbH (PDF, 142 KB), Germany – Read how this maker of equipment for the glass industry is using SAP solutions to centralize information and improve service management processes.
• Loewe (PDF, 71 KB), Germany – Learn how this home entertainment leader is leveraging SAP solutions to support dealers and improve customer care.
• Sociedade Central de Cervejas (PDF, 91 KB), Portugal – Read how this major brewery is applying SAP solutions to streamline processes and improve productivity.
• Waters Corp. (PDF, 113 KB), United States – Find out how this maker of technical instruments is benefiting from SAP solutions for reduced costs and improved sales and service.

Service Parts Management

• Airbus (PDF, 267 KB), Germany – Gain insights into how the spares division of Europe's leading aircraft maker went about increasing planning accuracy and efficiency for its worldwide parts logistics operations. The company has optimized its stock levels, saved millions or euros, and expects an ROI in just 1.3 years.
• Porsche (PDF, 144 KB), Germany – Find out how Porsche is using SAP solutions to optimize its global parts management – reducing stock, lowering logistics costs, eliminating errors, and improving service.
• ZF Trading (PDF, 143 KB), Germany – Read how this provider of automotive spare parts is using SAP solutions to optimize its supply chain.

Enterprise Asset Management

• Halliburton (PDF, 215 KB), Unites States – Learn how Halliburton Real Estate Services streamlined maintenance with SAP Mobile Asset Management – increasing productivity while improving transfer of accurate data and support for the work-order cycle.
• Conectiv Energy (PDF, 175 KB), United States – Examine how a partnership among SAP, NRX, and Conectiv Energy using SAP Service and Asset Management enabled staff and users to access specific critical functionality and asset content quickly and easily.
• Eurotunnel (PDF, 162 KB), United Kingdom – Find out how this innovative provider of transportation services is using SAP solutions to manage equipment and maintenance.
• Fraport AG (PDF, 113 KB), Germany – Read how this leading airport management company is using SAP Mobile Asset Management to improve airport security.
• NOVA Chemicals Corp. (PDF, 154 KB), Canada – Learn how SAP solutions help NOVA Chemicals increase run time, reduce downtime, and eliminate unplanned equipment outages.
• Stuttgart (PDF, 173 KB), Germany – Discover why the city of Stuttgart selected SAP solutions for plant maintenance.

IT Service and Asset Management

• Gesis (PDF, 352 KB), Germany – Read why this IT service provider for one of Europe's top steel technology corporations chose SAP solutions to operate faster and more reliably in order to meet its high-quality standards for IT service management.
• Herefordshire Council (PDF, 240 KB), United Kingdom – Learn how Herefordshire Council technology division uses SAP software to improve IT support, asset utilization, project management, and purchasing efficiency – while lowering cost of ownership.
• Munich Re (PDF, 233 KB), Germany – Find out how this top reinsurance company gets a precise overview of IT and office equipment, locations, and users with SAP solutions. The firm can now manage computing resources with much greater transparency and control.