SAP Service and Asset Management is helping enterprises around the world install, maintain, repair, decommission, and dispose of products, equipment, assets, and facilities.

To find out more about the real-world benefits of using this portfolio of solutions, read our case studies and customer stories:

Featured Case Studies and Customer Stories

Improve Service Responsiveness and Flexibility, Enhance Efficiency Bosch Thermotechnik GmbH, partnering with SAP, improved order handling and service management to enhance its competitive advantage. Read more. (PDF)		Meeting Expectations Using Innovative Technology Caterpillar Logistics teamed with Ford and SAP to develop a new application for managing complex service-parts supply chains. Read more. (PDF)
The Right Things at the Right Moment, with the Right People and the Right Tools Read why Strukton Rail licensed the SAP Service and Asset Management solution to consolidate service documentation in a single system that its customers can view online. Read more. (PDF)		Improve and Enhance Ease of Business Relationships Yaskawa Electric America, partnering with SAP, maximizes the value of every customer interaction to increase customer satisfaction and grow revenue. Read more. (PDF)

Showing 1-10 of 14 Page: 10 assets per page 20 assets per page 50 assets per page 100 assets per page   1 2  Industry:  All Industries SAP for Aerospace and Defense SAP for Automotive SAP for Chemicals SAP for High Tech SAP for Industrial Machinery and Components SAP for Insurance SAP for Mill Products SAP for Professional Services SAP for Public Sector SAP for Telecommunications SAP for Utilities SAP for Wholesale Distribution SAP for Travel & Logistics Services   Asset Type:  All Asset Types Customer Success Stories ROI Case Studies Business Transformation Studies Customer Success Book    Title   Asset Type  "SAP Service and Asset Management Customer Reference Book" Read the experiences of SAP customers of all types who are using the SAP Service and Asset Management solution to achieve success in service and service parts management. Gain insight from their experiences as to how your company can derive value from SAP Service and Asset Management today.       SAP Service and Asset Management Customer Reference Book (2 MB) Customer Success Book AMD Review how AMD, a U.S.-based, global provider of innovative microprocessor solutions for computing, communications, and consumer electronics markets, captured a 32% IRR on its SAP Customer Relationship Management investment. The firm is well equipped to continue realizing productivity and revenue enhancements. (CRM ROI Review, 2006)       AMD: ROI Full Report (365 KB) ROI Case Studies BOSCH Thermotechnik Learn how Bosch Thermotechnik, one of the largest suppliers of heating units and hot-water appliances in Europe, worked with Bosch Communication Center (BCC) to set up a call center using SAP Customer Relationship Management – achieving a 31% IRR in 2007.       BOSCH Thermotechnik (275 KB) Business Transformation Studies EnBW Energie Baden-Württemberg Learn how EnBW Energie Baden-Württemberg of Germany established compliance with the IT Infrastructure Library for its service proceses – and achieved 80% resolution of service requests during initial calls of help-desk responses by implementing the SAP Service and Asset Management solution with single point of contact.       EnBW Energie Baden-Württemberg  (185 KB) Customer Success Stories Francotyp Postalia Learn how this manufacturer of specialized mail-related machinery increased after-sales revenue, defended its dominant market share, and further enhanced high standards for customer service. By implementing customer management relationship software from SAP, the firm secured its competitive edge.       Francotyp Postalia (768 KB) Business Transformation Studies Jebsen & Jessen Marketing Read how this Asian wholesale distributor of consumer electronics products added value for customers by offering servicing and warranty management services. To handle heavy servicing requests, the firm developed a solution based on enterprise service-oriented architecture powered by the SAP NetWeaver technology platform.       Jebsen & Jessen Marketing (261 KB) Customer Success Stories Lennox International Learn how SAP Customer Relationship Management is helping this global provider of climate control solutions to enhance customer service and increase market share. Through interaction center functionality, SAP CRM provides Lennox agents with the customer visibility necessary for offering tailored customer service.       Lennox International (565 KB) Business Transformation Studies Marin Municipal Water District Read how Marin Municipal Water implemented solutions from SAP for Public Sector and SAP for Utilities to help ensure the water district's fiscal and environmental vitality for future generations. With the new software, it gained access to real-time information as well as integrated business processes and data.        Marin Municipal Water District (3 MB) Business Transformation Studies Rasselstein Learn how this German tinplate producer increased productivity and efficiency by implementing SAP Customer Relationship Management. Gaining a 360-degree view of the customer and standardizing and simplifying customer-facing processes allowed Rasselstein to address customer complaints more effectively.       Rasselstein (177 KB) Customer Success Stories Schumacher Elevator Company Discover how SAP Business Suite applications opened the doors to improved business processes for Schumacher Elevator Company – enabling the company to improve customer service, run operations more efficiently, and gain an infrastructure for Web-enabling critical aspects of its business.        Schumacher Elevator Company (139 KB) Business Transformation Studies Showing 1-10 of 14 Page: 10 assets per page 20 assets per page 50 assets per page 100 assets per page   1 2