Vision

SAP's vision for quality management is to consistently deliver high-quality solutions focused on improving customer satisfaction.

Mission

The mission of quality management at SAP is to:

• Research and develop new methods and standards
• Proactively communicate and share knowledge
• Apply the knowledge to enhance our products, processes, and services
• Continually monitor and improve our performance against set targets
• Strive for prevention of failure, defect reduction, and increased customer satisfaction

Policy

Quality is the basic requirement for the satisfaction of our customers and the resulting competitiveness and economic success of SAP. The Executive Board dedicates itself to implementing and monitoring the following global quality policy principles:

• SAP strives to further intensify the close cooperation with its internal and external customers and partners, and the performance-oriented communication with its suppliers.
• The continual improvement of our products, processes, and services combined with innovation is at the center of our endeavors. For this purpose, we strive to further optimize our organizational, operational, and technical processes. Quality management supports the business-oriented behavior of all parties involved.
• Promoting employee satisfaction and quality awareness are major managerial functions in the entire company.
• Commitment, professional competence, and personal responsibility are required from all SAP employees to achieve the goals based on the global quality policy principles. Employees know the input requirements to comply with quality in their area. Internal education is provided to help SAP employees fulfill their tasks.
• The quality goals based on this policy are regularly defined, implemented, and monitored by the responsible parties within the framework of quality management at SAP.

Claus Heinrich, Management Representative and Member of the SAP Executive Board