The three SAP quality management systems have been certified according to requirements specified in the ISO 9001:2000 standard. SAP IT, in addition, is certified according to the requirements specified in ISO 27001:2005.

With a focus on continuous process improvement and compliance to customer and applicable regulatory requirements, the ISO standard ensures that a certified company demonstrates its ability to consistently provide solutions and services that meet customer expectations and regulatory requirements, and to improve customer satisfaction by applying the system effectively.

The following certifications express SAP's commitment to our customers and guarantee the high quality of our solutions and services.

• Global development certificate (PDF, 192 KB) – Ensures that SAP's standard development life-cycle process, used at SAP Labs Germany (Walldorf, St. Leon-Rot), Hungary (Budapest), Bulgaria (Sofia), Canada (Montreal), China (Shanghai), India (Bangalore), Israel (Ra'aanana), and USA (Palo Alto), complies with ISO 9001:2000 requirements.
• Global support certificate (PDF, 706 KB) – Ensures that SAP's processes for corporate support planning and coordination comply with ISO 9001:2000 requirements; applies to Europe, Middle East, Africa, North America, Latin America, and Asia Pacific.
• Global IT certificate (PDF, 2.1 MB) – Ensures the compliance to ISO 9001:2000 requirements for IT solutions, technology and support.
• Global IT certificate (PDF, 2.4 MB) – Ensures the compliance to ISO 27001:2005 requirements for IT solutions, technology and support.