SAP CRM: EMPOWER YOUR TEAM AND GROW YOUR BUSINESS
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SAP CRM can help your organization transform its direct and indirect sales force into a team of knowledgeable and trusted advisors – fostering efficient collaboration between sales, marketing, and service teams to align efforts on fulfilling customer needs.
Key sales capabilities of SAP CRM include:
- Sales – Equip your sales professionals with tools to increase revenue, speed buying decisions, and maximize team productivity.
- E-commerce – Improve customer convenience by enabling the complete sales process – from presales to fulfillment – online.
- Interaction center – Equip telesales and telemarketing agents with the tools to uncover qualified leads and process inbound and outbound sales transactions.
- Partner channel management – Grow sales by providing your indirect sales force with the same tools and expertise as your direct sales team.
- Real-time offer management – Deliver more effective cross-sell and up-sell offers with real-time assessment of all factors impacting offer acceptance.
For a complete view of SAP CRM sales capabilities, see the solution map.
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CUSTOMER SUCCESSES
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Propex
This manufacturer of synthetic fabrics and fibers improved sales pipeline visibility and sales productivity with SAP CRM. Read more (PDF, 674 KB).
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Shure
Thanks to SAP E-Commerce, global customers of this audio electronics manufacturer enjoy 24/7 online service. Get the story (PDF, 170 KB).
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Toyota Material Handling
With SAP CRM, this top U.S. lift truck supplier gained a more efficient sales force; its customers gained real-time service. Get the details (PDF, 612 KB).
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Eastman Chemical
SAP Price and Margin Management by Vendavo is helping this company respond faster to pricing requests. Learn more (PDF, 266 KB).
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 Watch customer videos.
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