Whether you need to gain customer insights, increase pipeline visibility, or improve sales performance, the SAP CRM on-demand solution delivers immediate results. The solution puts you on the fast track to improved sales performance with tools for:

• Opportunity management – Manage your sales cycle more effectively and predictably – with a lower cost of sales. Gain full visibility into your opportunity pipeline to forecast accurately, improve team communications, and distribute leads to the appropriate sales representatives. Adapt sales-assistant functionality to your sales methodology to provide real-time, step-by-step guidance, help standardize best practices across your organization, and improve your win rate.
• Sales reporting and forecasting – Monitor and respond to real-time key performance indicators. Ensure forecast accuracy, and position your team to achieve revenue goals. Provide your users with pre-built dashboards for reporting and analytics.
• Pipeline performance management – Maintain sales targets with integrated sales quota planning – and analyze the actual sales pipeline against planned targets to identify gaps. Simulate what-if scenarios and opportunity changes for closing the gaps, and immediately trigger any necessary actions.
• Sales management – Provide managers with visibility and quick access to their teams' sales activities. Precisely monitor your sales force so you can recognize and respond to constantly shifting market demands.
• Account and contact management – Ensure your sales professionals focus on activities that develop loyal and profitable customer relationships. Attain complete visibility into all sales activities to foster collaboration and team efficiency.
• Calendar and task management – Easily capture and manage your activities, calendar, and every customer interaction – including your appointments, telephone calls, e-mails, letters, and meetings. Synchronize with Microsoft Outlook or IBM Lotus Notes groupware, so you have easy access to up-to-date, consistent information.

Improved User Interface and Administration

The SAP CRM on-demand solution offers a new user interface and administration features, including:

• Improved user experience – Offer your users a new, improved user interface – completely redesigned based on customer feedback – to mirror the way they work.
• Simple administration – Quickly add and authorize new users; create and edit roles and control data visibility; reassign owners for key areas such as accounts, opportunities, contacts, and activities in response to organizational changes; and manage other administrative tasks online.