In the current economic crisis, companies need to run responsive supply networks to survive the downturn and prepare for the upturn. However, today's Chief Operations Officers (COOs) face the problems of slow, inaccurate responses to short-term demand changes or supply disruptions.

More than ever, it is important for COOs to accurately assess where the business stands vis-à-vis the competition, and to have answers to strategic questions like: How to optimize inventory? How to improve cycle times? What are the main levers to reduce transportation expenditures?

Study Scope

Business performance benchmarking for responsive supply networks has been leveraged by over 700 companies, and includes the following studies:

• Supply chain planning
• Warehouse management
• Transportation management

Example Key Performance Indicators (KPIs)

Supply Chain Planning	Warehouse Management	Transportation Management
On-time delivery performance Forecast accuracy Inventory carrying costs Supply chain planning costs	Order to ship cycle time Order fill rate Error in lines shipped	Transportation spend as a percentage of revenue Trailer utilization Expedition spend as a percentage of revenue

Example Insight

Best practice: The forecasting process is highly collaborative and is used by customer teams with all key customers. Statistical techniques can produce monthly, daily, and sub-daily replenishment demands.

Participation

Participation in benchmarking is free of charge. Register now to participate in benchmarking and for more information. If you have general questions regarding SAP benchmarking program initiatives, contact us at benchmarking@sap.com.