Business Performance Benchmarking From SAP

STRATEGIC IT

It has been a perpetual challenge for CIOs and IT organizations to align and realign with changing business needs and to add a strategic dimension to day-to-day operations. As an organization grows in size and complexity, the IT function faces the pitfalls of being caught up in a transactional focus, with increased pressure to respond quickly and efficiently to business changes.

To embark on the path to profitable growth, CIOs have to answer key strategic questions, including: Is IT planning in sync with the company's 3 - 5 years future growth trend? Is the right percentage of IT spending going into strategic investments and running operations? What is the agility of the IT organization to respond to new business requirements? Are IT governance principles being followed?

Study Scope

Business performance benchmarking for strategic IT has been leveraged by over 500 companies, and includes the following studies:

Business intelligence
Total cost of ownership
Centers of excellence
Enterprise data management

Example Key Performance Indicators (KPIs)

Business Intelligence	Total Cost of Ownership	Centers of Excellence	Enterprise Data Management
BI spend as percent of total IT spend Usage of BI/ analytics to manage business processes Average BI query wait time	IT spend as a percent of revenue Support cost per user Support FTE per user	Maturity of relationship between business & COE Level of business process standardization	Level of data governance and architecture maturity Data process cycle time reduction

Example Insight

Best practice: Data management is embedded into the company's program and project identification, approval, design, build, and deploy methods for all projects. (1 = Not adopted, 4 = Fully adopted)

Participation