"The ASUG Finance Benchmarking study provided us with a substantial amount of relevant data that exceeded my expectations."

Project Director Dominion Resources

Corporate Services

Finance
Compare your performance, rank your own practices, and learn how other organizations manage their finance and order-to-cash operations. Participants will gain insight into how far you have to go to achieve your goals for a strategic finance function.

Survey participants should be looking to drive the effectiveness of your finance business performance and have a need to organize your finance function to achieve the lowest total cost.

Compliance
Compare your performance to other companies, rank your own practices, and learn how other organizations manage their compliance operations. This survey will provide participants with insights into how far you have to go to achieve strategic oversight and governance, predictive risk management, and efficient compliance in an increasingly regulated business environment.

Survey participants should be looking to use compliance as a strategic weapon to protect your brand and reputation, free resources for innovation and growth, and optimize your risk-return portfolios.

Human Capital Management
Learn what senior-level managers think about human capital management (HCM) by reviewing HR business process, KPIs, and best practices in the areas of strategy and compliance, expertise-based activities, and transactional activities. You will gain insights into how far you have to go – and how much senior managers are willing to invest – to achieve your organization's goals for a strategic HR function.

Survey participants should have a need to measure HCM business performance and be looking to strike the optimal balance between cost efficiency and HR strategic purpose.

Talent Management
Compare key performance indicators, assess adoption of best practices, and learn how other organizations manage their talent. This survey will provide participants with insights into maximizing your talent strategy within your organization.

Survey participants should be looking to drive the effectiveness of your talent management approach, while looking to implement efficient and streamlined talent processes.

Supply Chain and Manufacturing

SRM/Procurement
Compare your performance, rank your own practices, and learn how other organizations manage their sourcing and procurement operations. You will gain insights into how far you have to go to achieve your goals for a strategic procurement function.

Survey participants should be looking to drive the effectiveness of your procurement function and have a need to leverage IT to manage your supplier relationships.

Supply Chain Planning
Learn how planners really approach supply chain planning by reviewing business processes, KPIs, and best practices in key supply chain areas such as demand planning and forecasting, supply network planning and collaboration, production planning and scheduling, distribution, and transportation.

This survey will provide participants with insights into how far you have to go – and how much senior managers are willing to invest – to achieve your goals for a strategic supply chain planning function.

Transportation Management
Compare your transportation management function with those that are best-in-class and best-in-industry. You'll be able to review sample KPIs and best practices in key areas such as strategic freight sourcing, collaborative shipment forecasting, and transportation planning and optimization.

Survey participants should have a need to measure and manage your transportation management function and to ensure it meets the highest performance standards.

Warehouse Management
Gain insight into the benefits achieved by adopting best practices and the warehouse management software solutions that support them. The warehouse management benchmarking initiative has been designed to compare warehousing practices and performance in key areas such as warehousing strategy, warehouse operations, inbound processing, outbound processing, and warehouse analytics.

Survey participants should be looking to learn about warehouse management KPIs and best practices and understand the potential opportunities for your warehouse management organization to contribute to improvement within your organization.

Manufacturing
Understand what manufacturers are doing to meet customer expectations by reviewing business process KPIs and best practices in the areas of manufacturing planning and execution, quality management, and plant maintenance.

Survey participants should have a need to measure manufacturing process performance and be looking to strike the optimal balance between cost efficiency, quality, and manufacturing strategy.

Strategic IT

Business Intelligence and Analytics
Understand the different stages of business intelligence (BI) excellence that organizations typically pass through on the way to best-in-class distinction, learn about BI business process KPIs and best practices, and determine if the BI initiative at your organization has met the highest levels – and how far it can go.

Survey participants should be looking to optimize your organization's BI performance with the goal of maximizing business performance.

Total Cost of Ownership (TCO)
Learn about TCO standards within the SAP customer base. Participants will be able to collect data about your own IT landscape, measure TCO, and learn SAP-specific procedures to reduce IT costs.

Survey participants should have a need to measure and manage current IT business performance and be looking to reduce the total cost of ownership.

Customer Life Cycle

Customer Contact Centers
Determine if your customer contact center has met the highest level of customer satisfaction – and how far you have to go to introduce new customer services and enhance response time. Through this benchmarking initiative, you will review business processes, KPIs, and best practices in such areas as customer support, returns management, entitlement management, billing, and workforce management.

Survey participants should have a need to measure customer contact center business performance and be looking to strike the optimal balance between cost efficiency, customer loyalty, rapid response, and customer contact center strategic positioning.

Sales Effectiveness
Compare key performance indicators, assess adoption of best practices, and learn how other organizations enable their sales force. Participants will gain insights into maximizing the effectiveness of your sales force with the right tools, processes, and relationships.

Survey participants should be looking to acquire and cultivate profitable relationships with customers and become more efficient with your time and effective in your actions.

Order to Cash/Contract to Cash
Find out how your organization's performance and practices compare to that of best-in-class organizations, and learn how other organizations manage their order to cash and contract to cash operations. Participants will gain insight into how far you have to go to achieve your goals for profitability, customer satisfaction, and operational excellence.

Survey participants should be looking to drive the effectiveness of their order to cash business performance and improve order to cash operations to deliver optimal service at the lowest total cost.

Innovation

New Product Development and Introduction
Gain insight into what new product development and introduction (NPDI) business owners really think about NPDI by reviewing business process, KPIs, and best practices in such areas as project portfolio management, idea management, resource management, product development, quality assurance, and market launch.

Survey participants should have a need to measure NPDI business performance and be looking to strike the optimal balance between cost efficiency, innovation, and time to market.

Participation

Participation in benchmarking is free of charge. Register now to participate in benchmarking and for more information. If you have general questions regarding SAP benchmarking program initiatives, contact benchmarking@sap.com