"Very valuable information ... it is good to see where we stand with respect to other Best in Class companies, and to learn about potential areas of improvement."

Senior Manager Pavilion Technologies

Centers of Excellence

Learn how Centers of Excellence (CoE) have enabled joint business and IT solutions with greater value, consistency, and efficiency than those without a consistent delivery vehicle. Survey results will highlight what leading companies are doing in the areas of customer focus, organization, system (both process and technology), and performance management to advance their Centers of Excellence from one stage of maturity to the next.

Organizational Change Management

The effectiveness and success of any organization's strategic program depends in large part on how that organization manages human, technological, and organizational change. This survey is designed to determine the scope, approach, and impact of organizational change management (OCM) activities during your company's SAP implementation.

Value Realization

Learn the different stages of excellence pertaining to value realization best practices. Survey results will help identify which best practices may be most beneficial in helping your organization consistently implement projects with attainable and measurable business value.

AMR-Terabyte

Understand the limits and critical success factors for system managers of very large SAP ERP instances. This survey, a joint offering from ASUG, SAP, and AMR Research, provides an opportunity to gain a better understanding of system management best practices, industry trends, and more.

Business Intelligence

Leaders are finding that improvements in business intelligence (BI) can have a positive impact on almost every aspect of business performance. Survey results will identify where your own BI efforts are positioned compared to other participating companies.

Enterprise Data Management

Enterprise data management (EDM) is an operational strategy to ensure that a company has the right master data in the right place at the right time, for the right cost. Learn where your own EDM efforts are positioned compared to other participating companies.

IT Strategy

Your organization's IT strategy can have significant impact on overall business performance. Increasingly, IT has become a critical lever in creating and sustaining competitive market advantage. This survey evaluates the maturity of your overall IT strategy based on practices related to value discovery, value realization, and value optimization. Participants can use this survey to measure your level of adoption, identify where to focus additional management attention, and determine which best practices to adopt.

Shared Services

Understand the different stages of excellence a shared services organization typically passes through on its way to a best-in-class shared services organization. Survey results will identify the benefits when moving from one stage to the next, in terms of efficiency, effectiveness, and the level of customer orientation.

Enterprise Asset Management

Incorporating enterprise asset management strategies and techniques not only helps you reduce costs, but also helps you form a competitive edge in today's global environment. This survey will allow participants to understand the different strategies, techniques, and reporting used to advance an organization in the area of asset management. In addition, the report will highlight the best practices when moving from one stage to the next.

CRM Strategy

Research shows that one of the most critical determinants of CRM program success depends on the alignment of CRM strategy with business strategy. Managing customer experience across various modes of customer interaction direct sales, marketing, channel, and service have become a business-critical issue. The double whammy of increased CRM spends and ambiguity around ROI from CRM initiatives makes it critical to evaluate and measure the levers of CRM effectiveness.

Survey participants will learn how best in class companies have stood up to evolving CRM challenges and have benefited from adoption of best practices that enables alignment of strategic objectives, technology enablers, and process measures.

Participation

Participation in benchmarking is free of charge. Register now to participate in benchmarking and for more information. If you have general questions regarding SAP benchmarking program initiatives, contact benchmarking@sap.com.