The customer relationship management (CRM) functionality in SAP Business All-in-One
software is designed to meet the needs of midsize companies or small businesses and is based on the
industry-leading SAP CRM application.
Features include:
- Marketing – Align marketing processes, drive customer demand, and
increase marketing ROI.
- Sales – Acquire, grow, and retain profitable relationships.
- Service – Drive service revenue and profitability.
- Interaction center – Build customer loyalty, cut costs, and boost
revenue; and effectively handle activities such as e-mail, telemarketing, telesales, and customer
service.
- Reporting and analytics – Make quick, effective decisions; generate
and convert more leads; track opportunities; and close more deals.
With the pre-integrated CRM and ERP functionality in SAP Business All-in-One, you can
manage all aspects of customer relationships and operational processes from start to finish.
Learn More
Get an overview – Read the solution brief,
"Improving Customer Relationships with SAP Business All-in-One" (218 KB).
Get the details – Read the solution in detail,
"CRM with SAP Business All-in-One" (374 KB).
See a video – Watch
CRM Functionality in SAP Business All-in-One: Enabling Customer Driven Growth.
See a demo – Watch
SAP Business All-in-One: Customer Relationship Management.
Log-in required.
Scope and price – Learn about the SAP Business All-in-One fast-start program.