Personal Relationships with SAP Help Emblemtek Solutions Group Succeed with SAP Business One
In the last three years, Emblemtek Solutions Group's revenue increased by 30%, while its customer base rose by 40% and the number of stock-keeping units (SKUs) – unique items maintained in inventory – nearly doubled. Yet, Emblemtek accomplished all this growth with absolutely no increase in headcount – in large part because of the SAP Business One application that it uses to run its operations.
Key Challenges
- Support rapid growth for many years to come
- Help personnel achieve higher levels of performance
- Assure management that business software needs are well covered
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Project Objectives
- Replace trio of disconnected legacy systems with a single comprehensive business application
- Eliminate duplication of data and manual errors
- Engage a highly-effective implementation partner
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Key Benefits
- Retired all legacy systems, eliminating duplication of effort and manual errors
- Kept personnel headcount constant while sales grew 30%, customer base grew 40%, and stock keeping units (SKUs) in inventory grew almost 100%
- Reduced time to perform financial reporting and other management operations by half
- Satisfied requests for customization within one day
- Achieved an all-time high level of customer satisfaction and retention
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Why SAP Solutions
- Willing to be second line of defense on support issues, backing up partner
- Ability to satisfy all immediate requirements with existing functionality
- Ease of customization to satisfy new requirements as they arise
- Policy of providing all functionality for a single price
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Implementation Highlights
- After initial implementation failed, SAP brought in a new partner
- Excellent partner performance, taking the application live within one month
- Partner able to fit application to existing business processes, not the other way around
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