Yak Pak Powers Up Web-Based Customer Service and E-Commerce with SAP Business One
The youth market is a moving target – and Yak Pak is hitting the bull's-eye with its fashion bags and backpacks. Over a three-year period, the company grew at a 35% compound rate, increased ship-to points from 15,000 to 75,000, and saw the number of active customers rise from 400 to 3,600. That's when Yak Pak called for help, and the world's leading enterprise software vendor came to the rescue with our SAP Business One application.
Key Challenges
- Accommodate rapid growth (orders, ship-to points, and active customers)
|
Project Objectives
- Install a business system to grow sales without adding to back office
- Web-enable sales force for remote operation
|
Key Benefits
- ROI in 11 months; yearly savings of $230,000 going forward
- Increase in Web site conversion rates (from 4.5% to 6%)
- 80% reduction in customer service costs for Web store
- 22% reduction in the headcount required to pack orders
- 10% reduction in mispacked shipments – 20% increase in volume
- 90% reduction in the time managers spend running reports
- 32% increase in the time sales reps can dedicate to sales
- Ability to generate order fulfillment reports in less than 30 seconds versus 45 minutes
- Ability to perform demand planning in hours versus days
- Faster inventory turns
|
Why SAP Solutions
- Strong focus on small to midsize business
- Personalized attention
- Rapid ROI
- Scalable, easy-to-tailor software
|
Implementation Highlights
- Software installed rapidly – in 10 weeks
- Included mapping of all business processes, data migration, and training
|