SAP Application Management delivers two levels of support: With level one support, you can leverage 24/7 support from the SAP help desk and customer support center (CSC), while level two provides support for problem management and user support.

Help desk and second-level support includes:

• Customer service center and 24x7 support
• User help desk and service portal
• Problem management and user support
• Integration of third-party software vendors for third-level support