Curriculum: Customer Service
Curriculum legend
Curriculum Contents
| Course |
Level |
Title |
Duration |
Essential Prereq. |
Recommended Prereq. |
With training in this curriculum, you can gain the knowledge you need to optimize vital asset life-cycle management and customer service processes. You'll learn how to use tools such as notifications, service orders, and contracts to do the following: - Identify products that require service
- Make determinations about dispatching service technicians and returning items for in-house repair
- Establish long term service-level agreements (SLA)
 Read the Full Curriculum Catalog (PDF).
|