SAP for Wholesale Distribution aids customer retention by supporting a range of sales channels and services that generate additional revenue and increase customer satisfaction and loyalty.

SAP for Wholesale Distribution covers the key activities involved in improving order-to-cash management, including:

• Customer management – SAP for Wholesale Distribution supports contract management and route scheduling, helping you reduce the delivery window at the customer site and improve overall service quality.
• Order processing – With SAP for Wholesale Distribution, you can maximize sales through a variety of channels. The solution set supports Internet sales and call centers. The solutions also optimize your use of trading contracts, and software for trading risk management helps reduce the risk associated with foreign trade.
• Customer collaboration – SAP for Wholesale Distribution enables you to collaborate with customers, improving customer satisfaction and reducing costs. Support for vendor-management inventory helps maximize your sales and ensures that your customers do not run out of stock.
• Billing and collections management – SAP for Wholesale Distribution integrates logistics and financial supply chain management, making customer relationships more transparent, simplifying dispute resolution, and accelerating the accounts receivable process. The solution set supports both collections management and dispute resolution.
• Customer rebates and monitoring agreements – With SAP for Wholesale Distribution, you can set up rebates and other contractual agreements and monitor them within defined periods. The solution set helps you manage the chargeback process, including direct price agreements between suppliers and customers and the subsequent settlement of price differences. It also helps you handle one-time or periodic settlement of cumulative, retrospective, or end-of-period rebates with either suppliers or customers.

Order-to-cash management is enabled with SAP applications such as SAP ERP and SAP Customer Relationship Management (SAP CRM). To find out how these applications can help you improve your order-to-cash management, please complete the "Contact SAP" form and request information about enterprise resource planning or customer relationship management.