Utilities companies that successfully use the SAP for Utilities solution portfolio range from global investor-owned enterprises to midsize and smaller public-owned municipalities. They operate in markets that are either still fully regulated or that are already open to competition at various levels.

See how the following North American companies are succeeding with the SAP for Utilities set of solutions:

• Energen Corporation (PDF, 72 KB), United States – See how this diversified energy company used SAP Best Practices and the SAP for Utilities solution set of software and services to automate processes, eliminate inefficiencies, and reduce costs.
• FortisAlberta (PDF, 725 KB), Canada – Learn how FortisAlberta consolidated its customer systems on a common SAP platform. With accurate, timely information, FortisAlberta has improved customer service – a key attribute in an open market.
• Manitoba Hydro (PDF, 341 KB), Canada – Read how Manitoba Hydro leveraged its IT upgrade with the SAP NetWeaver platform – with higher process efficiency, more productivity through simpler interfaces, better reporting capabilities, and lower TCO.
• Marin Water (PDF, 152 KB), United States – Discover why this California-based utility chose the SAP for Public Sector and SAP for Utilities solution sets to improve efficiency, customer service, and conservation – with real-time information access.
• Oklahoma Gas & Electric (PDF, 68 KB), United States – Find out how this electric company used the SAP for Utilities set of solutions to map technical equipment, view total equipment costs, and optimize repair procedures and other business processes.
• PacificCorp (PDF, 111 KB), United States – Discover how this electricity supplier uses the SAP NetWeaver platform, SAP xApp Emissions Management, and SAP Environment, Health & Safety to reduce risk by automating regulatory compliance procedures-- and improve efficiency of compliance management and tracking processes.
• Pittsburgh Water & Sewer Authority (PDF, 302 KB), United States – Find out how PWSA, a major utility providing water and waste services, upgraded its business solutions and customer services – implementing SAP ERP and SAP for Utilities in just five months.
• TECO Energy, Inc. (PDF, 87 KB), United States – Learn how subsidiary Tampa Electric Co., serving over 552,000 customers, uses SAP ERP HCM to integrate information for payroll, benefits, employee self-service, recruitment, training, and reporting.

Business Transformation Studies

• Bluewater Power Distribution Corporation (PDF, 814 KB), Canada – Read how SAP software helps Bluewater Power Distribution effectively compete in a deregulated marketplace. With SAP, Bluewater improved statistical tracking, visibility and cost controls, and ability to respond to new business opportunities. Log-in required.
• Conectiv Energy (PDF, 110 KB), United States – Review how this energy supplier implemented lean operations using the SAP Visual Information for Plants application by NRX (SAP VIP) and reduced urgent work orders by up to 20%, storeroom inventory by 20%, and work-order execution time for stock items by 90%. Log-in required.
• Energen (CRM) (PDF, 232 KB), United States – Examine why the Alabama Gas Corporation, Energen Corporation's regulated utility, uses the SAP Customer Relationship Management (SAP CRM) on-demand solution to sustain great customer service. Log-in required.
• Energen (finance) (PDF, 110 KB), United States – See how this diversified energy-holding company transformed its finance functions using SAP's integrated, scalable, automated enterprise resource planning software. Log-in required.
• Energen (HR) (PDF, 94 KB), United States – Discover how this diversified, energy-holding company transformed its HR functions using SAP's integrated, scalable, automated ERP software – and gained a significant increase in payroll processing efficiency – on time and on budget. Log-in required.
• Energen (SCM) (PDF, 105 KB), United States – Examine how this diversified energy-holding company transformed its plant maintenance, project systems, and supply chain management functions using SAP's integrated, scalable, automated SAP ERP application – improving efficiencies and reducing costs. Log-in required.
• Marin Municipal Water District (PDF, 3 MB), United States – Read how Marin Municipal Water implemented solutions from SAP for Public Sector and SAP for Utilities to help ensure the water district's fiscal and environmental vitality for future generations. Log-in required.
• New York Power Authority (PDF, 3 MB), United States – Learn how the largest state-owned electricity provider in the United States succeeded in integrating its billing processes to power efficiency improvements across the organization with SAP solutions, and realized a 64% ROI by eliminating in-house custom development. Log-in required.

Customer Case Studies

• TransAlta (PDF, 379 KB), Canada – Find out how this major North American utilities company realized significant cost and time savings with SAP ERP HCM – projecting an ROI of 102 percent, with a 10-year annual savings of CAD$31 million.
• United Illuminating (PDF 390 KB), United States – Take an in-depth look at how The United Illuminating Company succeeded in improving operations with SAP for Utilities – and achieved timely compliance with the U.S. Sarbanes-Oxley Act. Log-in required.

Other North American utilities companies benefiting from SAP solutions include:

• AES, United States
• Aquila Networks, Canada
• BC Hydro, Canada
• Centra/Union Gas, Canada
• Citizens Utilities Co., United States
• City of Tacoma, United States
• Delmarva Power & Light Co., United States
• Energy East, United States
• Entergy, United States
• First Energy, United States
• GazMet, Canada
• Hydro-Quebec, Canada
• New Brunswick Power Corp., Canada
• New York Power Authority, United States
• Ontario Hydro, Canada
• Pacific Gas & Electric, United States
• PacifiCorp, United States
• Public Service Electric & Gas, United States
• Public Service Enterprise Grp., United States
• Reliant Energy, United States
• TransAlta Corp., Canada