Utilities face high capital costs for upgrades to water infrastructure, treatment methods, security, and more. SAP solutions give you advanced functionality to help you respond to new market changes and demands.

SAP for Utilities enables you to perform critical business activities, including:

• Call center services – With SAP solutions, you have industry-specific capabilities for managing customer-service call centers, with support for activities such as move-in/move-out, meter-reading entry, bill correction, and more.
• Receivables and collections management – SAP solutions provide the control and visibility needed to eliminate leakage and increase revenues. Predefined interfaces and an open architecture allow for seamless integration with both SAP and non-SAP solutions for billing, general ledger, and customer relationship management. Extensive accounts receivable and collections-handling capabilities meet the unique requirements of water utilities. They enable you to process numerous customer-related transactions, such as posting, payments, and dunning, automatically and in parallel. They also support high document volumes in environments where automation is essential.
• Connection and device management – SAP for Utilities solutions give you the functionality you need to monitor and manage the broad range of activities associated with your complex connection and device infrastructure.

These business processes are enabled with SAP offerings such as SAP Best Practices for Water Utilities. To find out how SAP Best Practices for Water Utilities can help you improve your business processes, please complete the "Contact SAP" form and request information about industry solutions.