To reliably reduce operational costs, consistently meet customer requirements, and comply with deregulation standards , leading utilities companies focus on end-to-end operations – with complete transparency across the entire operational chain.

SAP for Utilities supports your core operations processes, including:

• Bill-to-cash management – Manage the bill-to-cash cycle – from billing through collections – by reducing days payment outstanding; improving credit checking, bill accuracy, presentment; and, ultimately, reducing the number of calls and complaints received by customer call center agents.
• Deregulated compliance – Support data exchange among all participants in the energy/utilities market sector to minimize operational costs and cost-efficiently manage deregulation processes such as change of supplier, reconciliation and settlement, and grid usage.
• Integrated sourcing and procurement – Integrate your source-to-pay process to maximize cost savings. By closing the loop between sourcing and procurement, you can not only sustain savings in raw materials, but also reduce operational costs and ensure compliance with contracts and policies.

Operations management is enabled with applicati ons and industry packages such as:

• SAP ERP
• SAP Customer Relationship Management and Billing for Utilities
• SAP Customer Financial Management for Utilities
• SAP Collaborative Services Management for Utilities
• SAP Invoice Management by Open Text
• SAP Extended Sourcing for Utilities
• SAP Spend Performance Management

To find out how these applications support your goals for the operational excellence, please complete the "Contact SAP" form and request information about industry solutions.