Industry Overview
SAP SOLUTIONS FOR SERVICES ORGANIZATIONS: DRIVING OPERATIONAL EXCELLENCE AND PROFITABLE GROWTH
If you're in the business of service, visibility into your entire organization means everything. It means making your operations more efficient. Utilizing your resources more effectively. Being able to acquire and maintain profitable customers while delivering customer value.
SAP has software, services, and built-in best practices that can help you do just that, quickly and affordably. You and your employees can make better decisions – and can execute more effectively – by viewing accurate, up-to-the-minute information. And better decisions based on accurate business information help you keep your customers happy and your organization agile and profitable, even as you grow.
Learn about our industry focus:
| Service Industries |
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You know the secret to growing your business is all about service excellence. But that's easier said than done – especially when you've got to ensure that your growth is profitable. So, how do you:
- Control operational costs while managing current opportunities to drive profitable customers
- Squeeze out operational inefficiencies and increase margins
- Respond quickly to anticipated customer needs
- Identify profitable, new high-value business opportunities
With SAP solutions, businesses like yours have the breadth of integration and process support required to control costs, enhance operational efficiencies, and keep the competitive advantage that sustains profitable growth. In fact, over 1600 service providers run SAP solutions. And it may interest you to know that 65% of SAP customers are midsize providers.
SAP can help you:
- Provide real-time insight across all functions of the enterprise in order to improve decision making
- Align all operations so that they support a single set of strategic plans
- Easily integrate with partners, suppliers, and customers
- Monitor, measure, and control key performance indicators
- Meet stringent financial reporting and quality standards such as Sarbanes-Oxley with minimum effect on their IT systems
- Reduce the risk of fines and disruptions because of non-compliance with trade and environmental regulations
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| Financial Services |
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As a financial services firm facing a flat world and changing regulatory landscape, you can write the book on pressure. When companies with new business models can enter new markets anywhere in the world, profitability is always at risk.
Today, banks and insurers are learning that they can handle the pressure – and create sustainable value for their customers and shareholders – by fully integrating their businesses with SAP solutions:
- Maximizing the value of existing relationships while pursuing aggressive growth strategies in emerging markets
- Managing and mitigating risks while getting the most out of working capital
- Taking an integrated, proactive approach to regulatory requirements across geographies and business segments
It may surprise you to know that 65% of SAP customers are midsize firms.
SAP can help you:
- Track the needs and profitability of specific customers, products, and services
- Create and deliver innovative offerings tailored to specific customer needs
- Achieve required levels of standardization and transparency
- Reduce the cost of regulatory compliance
- Align your processes for compliance, risk management, financial reporting, and customer analytics
- Support globalization with better use and analysis of data throughout your organization
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| Public Services |
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For public services organizations, the old way of doing business is giving way to a new focus on service responsiveness, cost sensitivity, and internal efficiencies. When you have process and information silos, how can you accurately and effectively manage performance and budgets? And how can you support the cross-organization collaboration required to help you succeed at every level?
An integrated organization equips you to overcome the challenges of change. That's why companies like yours are choosing SAP solutions. With SAP All-in-One, you:
- Spot trends, patterns, and opportunities for new efficiencies and revenues
- Make it easier for stakeholders, clients, and constituents to work with you
- Use best practices to survive unprecedented budget and HR pressures
It's not surprising over 3,000 federal, state, and local governments; defense and security organizations; colleges and universities; and healthcare providers run SAP solutions.
SAP can help you:
- Provide increased visibility, transparency, and business intelligence
- Improve the efficiency of communications with various stakeholders, clients, and constituents – providing personalized, timely, and easily accessed information
- Comply with reporting and regulatory requirements
- Make better use of limited resources
- Reduce departmental stovepipes by consolidating basic systems such as payroll and procurement departments
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