With SAP for Telecommunications, you can perform a variety of dealer-related processes from end-to-end, including:

• Dealer life-cycle management – SAP solutions support telecom companies in dealer recruiting, profiling, and training processes, and with planning and analyzing the business conducted through this sales channel. So you can better understand dealer behavior, improve sales territory management, and more efficiently handle dealer contracts and dealer hierarchy.
• Dealer operations management – With SAP solutions, you can manage key marketing areas such as personalized product recommendations and catalog and collateral content, as well as the sales planning, campaign execution, monitoring, and analysis of trade promotions. SAP solutions support sales and service processes, including pricing and contracts, interactive selling and configuration, live support, knowledge management, request management, and complaint and return management. A dealer portal enables a single-access collaboration platform.
• Incentive and commission management – SAP for Telecommunications enables you to process and calculate business-case and variable compensation for internal and external recipients, monitor commissions and payments, take advantage of easy-to-use calculation rules based on business needs, and track changes via a clear audit trail. As a result, the entire dealer channel gains total visibility into earned and expected incentives and commissions.
• Forecasting and replenishment – With SAP solutions, you can create detailed plans for supply and demand, distribution, production, and transportation. The solutions can help you optimize the manufacture of bundles, such as cell phones and accessories, and tap into a broad range of internal and external organizations to capture critical information for better decisions based on historical and point-of-sale data.

Dealer management is enabled with SAP applications such as SAP ERP, SAP Supply Chain Management (SAP SCM), and SAP Customer Relationship Management (SAP CRM). To find out how these applications can help you improve your dealer management, please complete the "Contact SAP" form and request information about enterprise resource planning, supply chain management, or customer relationship management.