SAP for Public Sector supports tax and revenue management processes, including:

• Taxpayer management – With SAP for Public Sector, you can interact with taxpayers by registering new taxpayers or new accounts, setting up filing frequencies, and supporting multichannel filing, such as paper-based forms and electronic filing. Plus, you can automate the validation of tax returns, calculate tax liability, and trigger further actions, such as reminder letters and penalty calculations.
• Collection and disbursement – SAP solutions enable you to process payments using a variety of payment methods, including manual processing of payments that cannot be assigned or settled automatically.
• Case management – SAP for Public Sector allows you to manage a variety of case types, such as bankruptcy cases and audit cases, using a centralized information repository for managing events that are triggered from multiple sources and channels. Tax authorities can also recover outstanding receivables using internal collection departments.
• Financial customer care and dispute management – SAP for Public Sector gives you the ability to conduct all financial-related communications with customers through multiple communication channels. The solutions include integrated receivables and collections management capabilities that ensure your service agents have the information they need to provide accurate answers and take immediate action – ensuring that disputes are handled effectively and rapidly.

Tax and revenue management is enabled with SAP applications such as SAP ERP and SAP Customer Relationship Management (SAP CRM). To find out how these applications can help you improve your tax and revenue management, please complete the "Contact SAP" form and request information about enterprise resource planning or customer relationship management.