Companies in the professional services industry are improving business processes with SAP for Professional Services solutions – resulting in better project management, higher customer and employee satisfaction, and increased revenue.

To find out more about the real-world benefits of this portfolio of solutions, explore these customer success stories:

• Accenture (PDF, 236 KB), United States – Read how Accenture teamed up with the SAP Education organization to design an intensive training course for university graduates. The six-month program is based on a mixture of theory and practice and helps individuals embarking on a career in consulting get up to speed quickly.
• et alia (PDF, 202 KB), United States – Read how et alia used the SAP for Professional Services solution portfolio to consolidate its invoicing, speed cash flow, and enable better tracking of internal and contract employees.
• Sabre Holdings Corp. (PDF, 189 KB), United States – Read how this globally networked travel company uses SAP for Professional Services to roll out rapid innovations to service delivery and realize significant savings in support costs.
• AppliCon (PDF, 187 KB), Denmark – Read why IT consulting firm AppliCon turned to the SAP for Professional Services solution portfolio to better manage talent and deliver client value. The result was market separation from competition and the ability to give customers visibility into pricing, consultants, and project status.
• BASF IT Services (PDF, 223 KB), Germany – Consider how this innovative IT service and business process outsourcing (BPO) provider improved service quality and extended its range of services using the employee interaction center (EIC) functions in the SAP Customer Relationship Management (SAP CRM) application.
• Going International (GI) (PDF, 352 KB), Austria – Investigate how GI, serving the healthcare and humanitarian professions, implemented the SAP Business One solution to promote an online catalog on its Web site and take orders online. Users can now use GI's services for marketing, managing purchasing, and generating reports.
• itelligence AG (PDF, 101 KB), Germany – Find out how professional services firm itelligence achieved real-time global visibility into revenue, profitability, and opportunity with the SAP for Professional Services solution portfolio.
• LG CNS (PDF, 234 KB), Korea – Learn how this IT service provider handles IT requirements for its subsidiaries and 1,400 global clients in diverse industries. To cost-effectively monitor and manage multiple SAP landscapes from a central location, LG CNS uses the SAP Solution Manager application management platform.

Business Transformation Studies

• Intelligroup (PDF, 994 KB), United States – Discover how this firm succeeded in improving its financial operations and customer satisfaction through tight integration of timesheet entry and expense reporting with human capital management, accounting, and billing. Financial information can now be consolidated in just five days. Log-in required.
• Sotheby's (PDF, 2.6 MB), United States – Read how the world-famous auction house Sotheby's used SAP ERP to achieve operational excellence and to provide innovative customer service to a unique international clientele. Log-in required.
• UHY Advisors (PDF, 3.3 MB), United States – Find out how the twelfth-largest professional services firm in the United States improved its ability to balance opportunities with financial, legal, and operational risks by implementing the SAP GRC Risk Management application. Log-in required.
• Yoh (PDF, 4.2 MB), United States – Learn how this top global contractor of professional services used the SAP Customer Relationship Management (SAP CRM) application and the SAP NetWeaver technology platform to rebuild Yoh Exchange, an online services portal for customers and contractors.
• Samsung SDS (PDF, 314 KB), Korea – See why Samsung SDS used the SAP for Professional Services portfolio to sharpen its competitive edge and improve its ability to seize opportunities and to support aggressive growth goals of becoming a global top-10 IT service provider with revenues of US$8 billion by 2010. Log-in required.
• Securit (PDF, 3 MB), Canada – See how this rapidly growing information security company simplified data input for its employees, automated paper-based forms and procedures, and consolidated 78 legacy systems into a centralized database using SAP solutions. Log-in required.

Customer Profiles

• Computer Sciences Corporation (CSC) (PDF, 199 KB), United States – Find out why the German branch of CSC uses the SAP NetWeaver platform for its Carfinance Showcase portal to highlight enterprise services architecture functionality. Employees of a CSC customer use the portal to purchase former fleet cars and secure financing.
• Agile Solutions (PDF, 322 KB), Brazil – Consider why this IT consulting company implemented the SAP xApp Resource and Portfolio Management (SAP xRPM) composite application, along with the SAP NetWeaver platform – and gained substantial new business.
• Freudenberg IT KG (PDF, 347 KB), Germany – Explore how Freudenberg IT simplified operations by establishing a single point of control using Redwood Software's automated batch-scheduling solution, Cronacle, based on the SAP NetWeaver platform – and increased operational efficiencies while reducing administrative.
• itelligence AG (PDF, 94 KB), Germany – Learn how this global professional services firm rolled-out software worldwide – tailored to each individual country – to integrate time entries and sales force reports with its enterprise system.