SAP for Life Sciences helps you ensure the safety of medical products at all stages in the product life cycle – manufacturing, distribution, and consumption or usage – by enabling you to maintain one global system with consistent information on all complaints, gain visibility into investigations, and increase the speed of communication and issue resolution.

SAP for Life Sciences covers the key activities involved in supporting product safety management, including:

• Medical inquiries management – SAP solutions allow you to record, process, and manage medical communications through various channels, such as call centers or a Web site, using a centralized system to capture the inquiry, search for and provide solutions, and track and manage cases.
• Complaint management – With SAP for Life Sciences, you can record and investigate customer complaints about product quality and safety. To comply with regulatory requirements, you can retain all records for a specified period and provide secure access for tracking critical case information and performing trend analysis.
• Incidence reporting and CAPA analysis – SAP for Life Sciences allows you to record product quality and safety incidents; investigate incidents, including "corrective action preventive action" (CAPA) analysis; manage nonconformance across the supply chain; and perform trend analysis across the organization.
• Drug tracking and tracing – SAP for Life Sciences enables you to prevent unsafe products from entering the supply chain, as well as track, trace, and monitor individual product units with electronic product code (EPC) technology.