For many insurers, claims management is hampered by disconnected data and systems. You can't leverage information across the organization, and your legacy systems can't keep pace with new products and industry developments. As a result, you can't optimize processes, effectively identify and prevent fraud, or deliver the high levels of customer service the market demands.

SAP Claims Management enables you to automate and manage the entire claims process – from first notification of loss and the capture of claims data to claims adjustment and financial reporting. You have the functionally you need to maximize cash flow, optimize reserves, and ensure the efficient processing that results in lower operational and claims costs.

With SAP Claims Management, you gain visibility into the information you need for strategic and tactical decision-making and for reporting to regulatory bodies, analysts, and other external stakeholders. Advanced analytics and workflow processing enable you to proactively reduce fraud by identifying suspect claims and routing them to your special investigative unit. You can even link to industry services dedicated to identifying fraudulent claims.

SAP Claims Management provides employees, customers, brokers, and agents with multiple points of access to the claims system. It even supports the integration of third parties such as appraisers and providers of repair service. So you can leverage your internal and external resources to minimize claims costs, accelerate the processing cycle, and optimize customer service.