SAP for Consumer Products enables post-sales support, such as problem-solving and software delivery via the Internet, to strengthen customer retention. With SAP solutions, you can perform a range of post-sales support activities, including:

• Customer service and support management – SAP solutions enhance your ability to handle customer complaints, address customer concerns, answer technical questions concerning products or services, find solutions, and assist with returns. SAP solutions support multiple channels and access methods such as telephone, the Internet, and customer self-service.
• Warranty management – With SAP solutions, you can streamline entitlements and claims processing across your customer base, internal departments, and your supplier base. SAP solutions automate claims adjustment procedures, synchronizing them with inventory and service parts information for further actions.
• Service parts management – SAP solutions support end-to-end service parts management to ensure an adequate supply of service parts. You can collaborate with business partners – including customers, suppliers, and service providers – on activities such as demand forecasting, parts distribution, warehouse management, and repair of parts. SAP solutions also enable comprehensive monitoring and analysis.

Post-sales support is enabled with SAP applications such as SAP ERP. To find out how SAP ERP can help you improve your post-sales support, please complete the "Contact SAP" form and request information about enterprise resource planning.