SAP solutions support the critical business activities associated with sales and service organizations, including:

• Vehicle sales management – Configure, quote, order, and sell new and used vehicles and equipment with streamlined order management; search, locate, and reserve specific units in inventory; and monitor the entire vehicle/equipment life cycle.
• After-sales support and service management – Schedule and record maintenance activities for vehicles and equipment. Gain a 360-degree view of your customers and their vehicles and equipment.
• Service parts management – Achieve parts availability and inventory investment goals with integrated forecasting, inventory management, purchasing, warehouse management, and sales management. Check parts availability across multiple stocking locations for customer sales as well as service requirements.
• Warranty management – Automate claims payments, validate claims against contracts, execute payment, and recover warranty expense from suppliers.
• Brand and customer management – Take control of information needed for managing leads and sales campaigns, customer loyalty programs, and customer relationships.
• Enterprise management and support – Gain control of all your corporate functions, including finance, treasury, human resources, payroll, and facilities management. Comply with industry and governmental programs such as International Financial Reporting Standards (IFRS) and REACH.

Sales and Service Organizations Succeed with SAP

Learn how sales and service organizations like yours are improving processes and gaining efficiencies with SAP solutions:

Ford Motor Company Ford Motor Co. went live with the SAP Service Parts Planning for Automotive package in Germany in 2007. Learn about the program management and implementation experiences from Ford of Europe's initial go-live process. Watch the on-demand Webcast.