SAP for Automotive supports the critical business activities associated with automotive sales and service, including:

• Order-to-delivery management – Respond to customer requests for new and used vehicles with streamlined order management and vehicle search, locate, and reserve.
• Channel management – Integrate dealer systems and employees, manage the sales distribution channel, and handle parts ordering.
• Warranty management – Automate claims payments, validate claims against contracts, execute payment, and initiate service operations.
• Brand and customer management – Take control of information needed for managing sales campaigns, customer loyalty programs, and customer relationships.
• Service parts management – Ensure integrated dealer-to-supplier visibility, including demand, parts inventory, and supply and delivery management. Capabilities also extend to supply chain collaboration, procurement, warehousing, and logistics.
• Dealer business management – Manage and report on every area of a dealer's business, including new and used vehicle sales, service management, parts and accessories, finance, and marketing.