To ensure that both SAP and its partners realize optimal returns on investments, partnerships are evaluated regularly against a common set of targets and metrics. The following table lists the targets and metrics for SAP services partners.
| Targets & Metrics |
SAP Partner – Services |
SAP Alliance Partner – Services |
SAP Global Partner – Services |
| Incremental/influenced revenue |
Optional |
Required |
Required |
| Growth of customer references |
Optional |
Required |
Required |
| Marketing and market development funds |
Optional |
Required |
Required |
| Number of joint campaigns for global SAP initiatives |
Optional |
Optional |
Required |
| Investment in training |
Required |
Required |
Required |
| Number of escalations |
Required |
Required |
Required |
| Number of trained and certified SAP resources |
Required |
Required |
Required |
| Customer satisfaction rating |
Not applicable |
At least a rating of 7 on a scale from 1 (low) to 10 (high) |
At least a rating of 7 on a scale from 1 (low) to 10 (high) |