To ensure that both parties realize optimal returns on their investments, partnerships should be evaluated regularly against a common set of targets and metrics. The following table list targets and metrics for SAP content partners.

Targets and Metrics	SAP Partner - Content	SAP Global Partner - Content
Monitoring of content/service usage frequency	Yes	Yes
Monitoring of content business fit	If applicable	If applicable
Accuracy, suitability, and reliability of content/service	Yes	Yes
Customer satisfaction	Yes	Yes
Review of standard support process and escalation process	If applicable	If applicable