Learn how IVECO transformed its warranty and claim management with SAP software.

Warranties instill confidence in customers. In cases where a warranty claim is required, rapid processing of the claim can further strengthen the customer relationship.

Too often, however, service organizations struggle with labor-intensive claim processing, invalid or fraudulent claims, ineffective warranty recovery from suppliers, and poor analytical support for process decisions and product improvements.

SAP's warranty and claim management software offers powerful capabilities that help you control current and future customer warranty entitlements, manage warranties and process claims efficiently, and reduce costs by increasing supplier recovery rates. The ability to meet customer needs consistently and quickly improves customer relationship and loyalty, and results in continued sales. Strong analytical capabilities and a seamless integration into related processes allow you to identify issues and provide timely feedback for quality management.

Software to Enable Effective Warranty and Claim Management

The following functions – available in warranty and claim management software – can be used in an after-sales service context:

• Customer and vendor warranty
• Product and warranty registration
• Warranty determination
• Warranty claims processing
• Warranty claim split
• Warranty claims mass processing
• Recalls and technical campaigns
• Warranty and claim analytics

You gain these warranty and claim management capabilities – and more – with the following enterprise applications:

• SAP Service and Asset Management
• SAP Customer Relationship Management
• SAP ERP Operations
• SAP BusinessObjects intelligence platform