Service parts are at the core of service execution – yet firms often struggle to manage the service parts network, getting the right part to the right location at the right time to meet service-level agreements.

Are you experiencing:

• Lack of visibility into service parts inventory levels and parts demand and supply data
• Disparate sources for service parts data
• Inconsistent naming conventions for service parts and suppliers
• Disconnected inventory planning and execution procedures
• Insufficient use of automation and analytics to support service chain activities

With SAP software for service parts planning and procurement, you can address these root causes of excess inventories, suboptimal performance levels, lower customer satisfaction, and missed opportunities for cross-selling and up-selling aftermarket service and parts.

Our service parts planning and procurement software provides the latest capabilities for parts demand forecasting, as well as for inventory planning and distribution models – delivering dramatic improvements in service levels while reducing inventory costs. The software is designed to the unique and demanding needs of your service parts business, supporting properly planned inventory across a distribution network based on part volume, velocity, segments, and other practical business rules.

Software to Enable Effective Service Parts Planning & Procurement

The following capabilities – enabled by service parts management software – can be used in a service parts planning and procurement context:

• Complete inventory visibility across the entire parts supply chain
• Parts demand forecasting, including planning for sporadic parts demand and for slow- and fast-moving parts
• Parts life-cycle planning, including supersession
• Multiechelon inventory planning
• Out-of-the-box business process collaboration with customers and suppliers
• Parts supply analysis and monitoring

Integrated software from SAP can help streamline and enhance your extended service parts network, with functionality that supports parts planning, parts warehousing, parts fulfillment, and reverse logistics. And with embedded service parts analytics, you can analyse service-level performance and other key metrics in real time – so you can spot adverse trends and proactively correct potential problems.

You gain these service parts planning and procurement capabilities – and more – with the following enterprise applications:

• SAP Supply Chain Management
• SAP ERP Operations
• SAP BusinessObjects intelligence platform