Installed-Base Management
Track The Complete Asset Life Cycle To Meet Customer Demands
Knowing the precise details of your customers' technical assets enables you to deliver efficient services – and offer the asset-related products and services your customers really do need. This kind of precision comes with SAP's support for installed-base management processes that enable you to serialize, identify, and track assets over their complete life cycle.
SAP's installed-base management software provides a holistic view of all asset-related information and helps ensure seamless end-to-end operations throughout the asset life cycle. Installed-base management processes are integrated with the logistical processes to keep your data maintenance effort low and enable precise tracking.
You benefit from:
- Accurate and timely installed-base data to improve service planning and raise your planned service ratio
- Store an asset's product configuration and update it using change management processes.
- Get up-to-date object information on the asset, including its actual status (for example, "as maintained") and its history.
- Asset-related counter readings and measurement values that serve as a basis for performance- or condition-based maintenance, as well as for a usage-based billing
- Asset-related performance and profitability data to implement continuous improvement in your product development and service business
Software to Enable Effective Installed-Base Management
The following functions – available in installed-base management software – can be used in an after-sales service context:
- Configuration and installation
- Life-cycle management
- Flexible IBase structuring
- Object fact sheet
- Counters and readings
- Installed base-related service analytics
You gain these installed-base management capabilities – and more – with the following enterprise applications:
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