Transform your after sales service business into a profit centre by aligning processes and systems to create complete visibility and control – inside your organisation and across the service network.
SAP Service and Asset Management helps your company manage end-to-end service operations, enabling you to develop, market, sell, and deliver more profitable service offerings. The solution provides software to support key service management processes, including:
Key Business Benefits of Service Management
With SAP Service and Asset Management, you can:
- Boost service revenue with closed-loop marketing and sales by analysing the installed base, driving marketing campaigns, and turning leads into new contracts
- Increase customer satisfaction by providing a differentiated customer service experience across multiple channels
- Reduce operational costs by giving your service team unified access to customer-facing processes and information
Increase Customer Satisfaction Through Excellent Service - Delivering exceptional customer service is a top priority for many organisations. Learn about how the SAP Customer Relationship Management application (SAP CRM) can help you improve custotmer satisfaction, driver service revenue, and improve service efficiency.
EvoBus - Learn how EvoBus, a premium bus and coach construction firm, became the first company to implement SAP Extended Warehouse Management and take its spare parts logistics operations into a new era. The sophisticated warehouse management system has led to gains in efficiency and other postive financial results.
SAP CRM services: Delivering customer value, growing service profits
SAP ERP sales and services: Creating the highest level of customer satisfaction