Transform your after sales service business into a profit centre by aligning processes and systems to create complete visibility and control – inside your organisation and across the service network.
SAP Service and Asset Management helps your company manage end-to-end service operations, enabling you to develop, market, sell, and deliver more profitable service offerings. The solution provides software to support key service management processes, including:
Key Business Benefits of Service Management
With SAP Service and Asset Management, you can:
- Boost service revenue with closed-loop marketing and sales by analysing the installed base, driving marketing campaigns, and turning leads into new contracts
- Increase customer satisfaction by providing a differentiated customer service experience across multiple channels
- Reduce operational costs by giving your service team unified access to customer-facing processes and information
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 Increase Customer Satisfaction Through Excellent Service - Delivering exceptional customer service is a top priority for many organisations. Learn about how the SAP Customer Relationship Management application (SAP CRM) can help you improve custotmer satisfaction, driver service revenue, and improve service efficiency.
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SAP CRM services: Delivering customer value, growing service profits
SAP ERP sales and services: Creating the highest level of customer satisfaction
Are you planning to optimise after-sales service parts planning, sourcing, and distribution to increase customer satisfaction and profitability?
SAP software for service parts management – which includes key components of SAP CRM, SAP ERP, and SAP SCM – enables you to reduce your investment in service spare parts while ensuring that you have the right parts in the right place at the right time.
Comprehensive features and functions support:
Key Business Benefits of Service Parts Management
SAP Service and Asset Management enables you to:
- Make sure that the right parts are at the right place at the right time
- Reduce inventory levels and stock-outs
- Improve service levels
- Increase parts revenue and profit
- Synchronize parts planning, warehousing, and fulfillment processes
- Reduce supply chain and inventory costs
- Respond quickly to customer requirements
- Run efficient warehouse operations
- Optimise reverse logistics processes
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"Caterpillar Logistics Services: Reduced Costs, Improved Service" (video)
The SAP Service and Asset Management solution supports organisations in efficiently managing enterprise assets. Its end-to-end, integrated functionality can help you reduce operating costs, better manage capital expenditures, and improve asset utilisation – from installation to maintenance, repair, and decommission.
The solution provides software features and functions to support key enterprise asset management processes, including:
- Investment planning and asset specification and design
- Procurement and asset construction, installation, and implementation
- Maintenance and operations management
- Decommissioning and disposal
Key Business Benefits of Enterprise Asset Management
SAP Service and Asset Management enables you to:
- Manage physical assets from purchase to end of life
- Experience real-time visibility of asset performance and maintenance
- Boost revenue by managing service more efficiently
- Improve efficiency with integrated project management and centralised information management
- Maximise investment by controlling specifications procurement
- Improve financial reporting and analysis by capturing all service, maintenance,
- and repair revenues
- Increase production through improved procurement practices and better maintenance management
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Manufacturing: High-performing assets
"Enterprise Risk Management: Keeping People, Assets, and the Environment Safe" (PDF)
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If you are responsible for the operational and financial aspects of running an after-sales service organisation, consider offerings from the SAP BusinessObjects portfolio – solutions designed to help you optimise business performance by connecting people, information, and businesses across your entire service network.
SAP BusinessObjects solutions complement core SAP Service and Asset Management software with applications and tools to:
- Monitor and improve service-specific key performance indicators
- Analyse customer requirements
- Evaluate technical and business information
- Enable and simplify access to management information
- Consolidate information coming from different sources
SAP BusinessObjects solutions can help you define your business strategy, close the gap between strategy and execution, and balance risk and profitability. The portfolio includes:
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