Field Service
Get The Right People With The Right Tools To The Right Job At The Right Time
A reputation for excellent service increases customer loyalty and creates a strong competitive advantage. A reputation for poor service or noncompliance with service-level agreements (SLAs) results in dissatisfied customers and, ultimately, loss of market share.
SAP software addresses end-to-end operations in field service, allowing you to identify and schedule the right resources in accordance with SLAs and service orders. Your field service personnel gain access to current, accurate information about service history and equipment configuration while tracking travel time, parts use, and other pertinent data, such as parts returns, total repair costs, and overall financial and service performance.
SAP's software for field service management enables:
- Increased efficiency by improving field service processes and cutting service-delivery costs
- Higher first-time fixed rates – translating into productivity gains for your customers
As a result of using SAP's field service management software, your service operation gains the potential to become a significant contributor to corporate profitability. And with integrated operational and financial analytics, the software helps your line-of-business and financial managers analyse profitability, spot problem areas, and make adjustments quickly.
Software to Enable Effective Field Service
The following functions – available in field service software – can be used in an after-sales service context:
- Service-order execution
- Service employee resource scheduling
- Mobile solution functionality
- Service-provider integration
- Service-parts logistics
- Field service management analytics
You gain these field service capabilities – and more – with the following enterprise applications: