SAP Service and Asset Management enables original equipment manufacturers (OEMs) and third-party service providers to manage their entire service operations. The SAP solution for service management allows you to manage key service management activities, including:

• Service sales and marketing – Plan and budget service campaigns that target specific customer segments. Increase your service quotation turn rate with marketing and sales methods for active service sales.
• Customer service and support – Achieve high customer satisfaction levels through best-in-class service quality, keeping service delivery effort low while using state-of-the art communication channels. Resolve customer problems on the first contact to avoid costly follow-ups.
• Service-contract management – Manage service contracts throughout their life cycle, and turn service activities into a profitable business with long-term customer retention. Handle customer requirements with various contract types, and manage customer-specific service level agreements (SLAs).
• Installed-based management – Get a holistic view of all asset-related information and ensure seamless end-to-end operations throughout the asset life cycle. Track company-wide status of technical objects – for example, "as-build," "as-delivered," or "as-maintained" – manageable via remote service capabilities, as required.
• Field service – Effectively drive the complex process of on-site services. Emerging technologies such as wireless communications, radio-frequency identification (RFID), and smart devices support the end-to-end process, from order taking to dispatching and on-site service.
• Depot repair – Streamline repair service processes to achieve high customer satisfaction levels and keep your service delivery effort low.
• Warranty and claim management – Manage warranties and process claims efficiently, and reduce costs by increasing supplier recovery rates. Track warranty information and expirations, determine whether equipment is covered by warranty, monitor warranty repairs and customer claims, capture and analyse warranty-service costs, and file and track warranty claims against OEMs.
• Service parts management – Manage parts availability across the service network, get the right parts to the right place at the right time, reduce parts inventory, re-allocate parts across stocking locations to maximise service levels and minimise costs, and plan for most appropriate stocking levels.