DEPOT REPAIR
Provide Lean And Efficient In-House Repair Services
Your in-house repair services need to comply with service level agreements (SLAs) as well as with repair quality standards. And this requires both smooth collaboration and full transparency of the complete returns, repair, and delivery process.
SAP's depot repair management software provides clear visibility into pending returns and repair-order status, information that enables you to meet repair vs. replace decisions and to improve your product quality. Our software for depot repair:
- Helps you optimise inbound, repair, and outbound logistics – and integrate logistical processes with repair processes
- Enables close collaboration across the repair-service network, including service and repair centres, production plants, and third-party providers of parts and services
Repair-order functionality also supports planning, documenting, and tracking of all repair-related activities. The complete process is tightly integrated with warranty and contract management as well as with accounting.
Depot repair management with SAP software enables you to streamline your repair-service processes to achieve high customer satisfaction and keep your service-delivery effort low.
Software to Enable Effective Depot Repair
The following functions are available in SAP's depot repair software:
- Returns handling and serial number tracking
- Return material authorization (RMA) processing
- Repair planning and quotation
- Repair order management
- Loaner management
- Service-provider integration
- Quality management
- Depot repair management analytics
You gain these depot repair capabilities – and more – with the following enterprise applications:
|
 |
|