Leading companies recognise the impact that superior customer service has on their ability to build longstanding and trusted relationships with their customers. Learn how SAP's customers have been able to differentiate themselves from their competition by delivering exceptional customer service experiences to their customers.

Banking

ConCardis
Read how this leading German credit card acquirer uses SAP software to implement an aggressive customer relationship strategy to keep its competitive edge through enhanced profitability analysis.

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High Tech

Synopsys
This leading high-tech company improved service efficiency, while decreasing service delivery costs.

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IM&C

Francotyp-Postalia
Read why this leading producer of franking and enveloping machines turned to SAP when it wanted to modernize the way the company manages its customers – integrating customer service processes, obtaining a consistent view of all customer data, and consolidating legacy data.

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Utilities

Vitens N.V.
Established in 2002, after a merger of three large Dutch water companies, Apeldoorn-based Vitens N.V. has optimised its service processes by implementing SAP.

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