Customers
Real-World Successes In Running And Optimising IT
In all industries and regions of the world, SAP software is helping IT organisations achieve new levels of standardisation and innovation. To learn more about how companies are achieving sustainable business value, read these customer success stories:
Aerospace and Defense
Airbus
Discover how this world-renowned aircraft manufacturer reduced its problem resolution time by 40%, cut the cost of ownership, and improved the ROI for its online buying solution with SAP Solution Manager and SAP Solution Management Optimisation, available through SAP Active Global Support.
 Read the story (PDF).
Banking
UTI Asset Management
Learn how SAP Enterprise Support helped this Indian assets management firm keep pace with the increasing demands to provide seamless back-office support for all of UTI Mutual Fund's business services.
Read the story (PDF).
Chemicals
DuPont
Discover how this life sciences company optimised system performance, reduced operational costs by $11 million a year, and redeployed staff to more value-added tasks.
Read the story (PDF).
Consumer Products
Carlsberg Polska
Read how the IT support service for this beverage company automated processes and solution monitoring capabilities using the SAP Solution Manager application management solution – as well as improved service desk efficiency, upgraded change management processes, and enabled solution monitoring capabilities.
Read the story (PDF).
High Tech
Siemens
Read how the mobility division at Siemens AG has taken its documentation to a whole new level. Around 10,000 users and 80 authors have benefited from the uniform look and feel of the documentation and instruction manuals.
Read the story (PDF).
IM&C
DeLaval International
See how DeLaval International used the customer fact sheet, which is an enterprise service bundle available in an enhancement package for the SAP ERP application, to provide dealers with online information via a personalised cockpit.
Read the story (PDF).
Life Sciences
GX International
Review how GX International, a pharmaceuticals manufacturer, opted for SAP Enterprise Support services to support its mission of providing high-quality, yet affordable, medicines. The company considers quick resolution of issues and direct access to SAP support resources essential to maintaining the health of its business.
Read the story (PDF).
Mill Products
Pacific Coast Building Products
Learn how Pacific Coast Building Products uses the SAP Test Data Migration Server and SAP Custom Development Services to free up internal resources and ensure a better development and QA environment.
Read the story (PDF).
Public Sector
Multnomah County
Learn how Multnomah County, located in Portland, Oregon, chose the SAP Productivity Pak application by RWD because it met the requirements the organisation sought in a solution. Ease of use and a strong support system were instrumental in the county's decision to implement the software.
Read the story (PDF).
POSTECH
Learn how the Pohang University of Science and Technology (POSTECH) in Korea, one of the world's leading research-oriented universities, implemented SAP ERP and SAP NetWeaver to achieve dramatic improvements in campus-wide business processes, information access, and management capacity.
Read the story (PDF).
Professional Services
BPO International
Consider how this Philippines-based provider of business process outsourcing (BPO) services used SAP Enterprise Support services to establish operations excellence based on new standards and global best practices. BPO International protects its growing business through fast access to and close collaboration with SAP advisors.
Read the story (PDF).
GISA
Read how GISA leverages cutting-edge technologies to help organisations master their real-world challenges. To keep abreast of the latest developments and shape up for the future, the company recently teamed up with SAP Consulting on a pilot project to introduce SOA. The goal: to lay the foundation for creating innovative business processes.
Read the story (PDF).
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