END-USER SERVICE DELIVERY
FEATURES & FUNCTIONS OF SAP ENTERPRISE RESOURCE PLANNING (SAP ERP)
SAP ERP includes features and functions that enable end-user services – innovative support for business roles that help you empower employees and managers while boosting productivity and efficiency and reducing many of the transactions and processes once handled by your HR staff.
Incorporating a broad range of interaction technologies, employees and managers can maintain their authorised information via Web browser, employee interaction centre support, voice, and mobile devices, kiosk, and Duet for easy access to internal and external business content, applications, and services.
The manager portal in SAP ERP – You can provide managers with the information and applications they need to participate in processes such as employee development, compensation planning and approval, and budget and staffing activities quickly and efficiently. The manager portal in the SAP ERP application includes content, services, and processes to support management decisions that align with business goals.
The employee portal in SAP ERP – You can provide employees worldwide with the information, tools, and services they need to do their jobs, manage their own important life and work events, and focus on contributing to business results through the employee portal in the SAP ERP application.
Employee interaction centre support – Through world-class productivity tools, SAP employee interaction centre capabilities deliver information and resources to the desktops of your HR staff, empowering them to respond quickly and efficiently to employee requests with quality customer service.
With Duet software, information workers can interact with SAP enterprise software and data using the familiar Microsoft Office environment. The software enables information workers to improve their decision-making capabilities and increase their compliance with corporate policy.
SAP ERP offers a comprehensive end-user service delivery portfolio, which also includes a wide variety of new roles in human capital management, operations, and analytics.