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SAP Customer Relationship Management (SAP CRM)

SAP CRM FEATURES & FUNCTIONS: TRADE PROMOTION MANAGEMENT

The SAP CRM Trade Promotion Management application empowers account and trade managers to improve control and visibility of the entire trade promotion process. The integrated end-to-end solution enables managers to accurately plan, increase brand presence, and maximise profitability with trade activities.

SAP Trade Promotion Management provides an integrated enterprise solution for these key areas:

  • Trade funds management
    • Manage the use of trade funds and optimise trade promotion activities.
    • Close the loop on funding and settlement processes by integrating trade funds to trade claims.
    • Accurately manage trade expenses to planned fund amounts.
    • Centrally manage and monitor all trade funds, budget tracking, allocation setting, and utilisation.
  • Account planning
    • Develop account volume and execution plans that are aligned with headquarters' plans and objectives.
    • Gain insights into all relevant marketing and promotional activities through the marketing calendar.
    • Develop the best account plans with promotion simulation analysis.
    • Automate the approval process from the headquarters out to the field and to the customer.
    • Manage promotion planning to indirect customers.
  • Trade promotions
    • Develop and execute effective trade promotions to drive sales volumes and brand awareness.
    • Increase planning efficiencies with promotional templates, promotional guidelines, and agreements.
    • Avoid stock outs by integrating the trade promotion planning process with the demand planning process.
  • Sales execution
    • Facilitate promotion sell-in efforts with historical data and insights.
    • Efficiently capture all orders and collateral requests, and feed the information into the demand planning process.
    • Manage field activities with activity management tools to plan customer visits and to perform surveys.
    • Improve your in-store merchandising execution via follow-up store visits and analysing in-store competition.
  • Trade claims management
    • Efficiently manage disputes according to agreed contracts.
    • Centrally manage all claims with visibility into funds, promotion planning, and validation data.
    • Accurately manage all deductions and payments, including charge-backs, write-offs, and period-end rebates.
    • Validate retail promotion performance to ensure only valid claims are paid.
    • Link claims to associated funds and promotions at payment for accurate accounting.
  • Trade promotion analytics
    • Make mid-course adjustments to trade plans based on on-going trade execution results.
    • Gain insight into trade promotional effectiveness at multiple levels including brand, product, category, account, and segments.
    • Understand total trade promotional spending and resulting volume, profitability, and ROI.
    • Increase planning and forecasting accuracy with historical performance data and access to financial and demand planning data.
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