SAP Business Communications Management software provides an advanced, all-IP communication solution for multichannel contact centers and contact-intensive, multisite organizations. By replacing traditional communication systems hardware with a software-based IP telephony solution, SAP Business Communications Management can help to improve your company's interaction with customers and partners.

Read these customer successes to learn more about the benefits organizations have gained by using SAP Business Communications Management:

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DB Dialog Telefonservice  Customer Success Stories ,  Date Published: 17/10/2008 Learn how German rail passengers are benefiting from the improved services offered by DB Dialog Telefonservice. SAP Business Communications Management helps the company react more quickly to unforeseen events, handle its high call volume more effectively, and achieve significant cost savings.      DB Dialog Telefonservice (322 KB)

KalixTele24  Customer Success Stories ,  Date Published: 29/08/2007 Examine how KalixTele24, a Nordic contact center service provider, used SAP Business Communications Management software to support its call-center operations and aggressive plans for growth. The firm benefited from more efficient operations, a 50% reduction in costs, and better system reliability.      KalixTele24 (218 KB)

Luottokunta  Customer Success Stories ,  Date Published: 17/12/2007 Consider why Finnish professional services firm Luottokunta implemented an IP-based communication solution to replace its traditional private branch exchange system. Luottokunta chose SAP Business Communications Management software to improve service reliability and simplify reporting, work-shift planning, and service.      Luottokunta (224 KB)

Pension Fennia   Customer Success Stories ,  Date Published: 17/09/2007 Learn how the Finnish Mutual Insurance Company Pension Fennia − headquartered in Helsinki − recently exchanged its traditional private branch exchange telephone system for a new, all-IP enterprise telephony and contact center solution: SAP Business Communications Management software.      Pension Fennia (178 KB)

Premiere  Customer Success Stories ,  Date Published: 29/08/2007 See how Germany and Austria’s leading pay-TV company, Premiere, handles approximately 17 million customer calls every year using SAP Business Communications Management software. To improve service efficiency – and maintain its number one position – Premiere decided to restructure its call center architecture.      Premiere (192 KB)

Sanoma Magazines Finland  Customer Success Stories ,  Date Published: 01/10/2007 Read why Sanoma Magazines Finland Oy replaced its traditional telephony system with the IP-based SAP Business Communications Management software.      Sanoma Magazines Finland  (198 KB)

Veritas  Customer Success Stories ,  Date Published: 05/11/2007 Read how SAP Business Communications Management connected the four companies comprising the Veritas group into a single, centralized system, which allows resources to be utilized more efficiently and brings substantial cost savings.      Veritas (495 KB)

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