SAP IT Service Desk Operation

IT Service Process Management

Streamline your IT organization's service operations with the SAP IT Service Management application. Enable ITIL-compliant processes such as incident and problem management, change and service asset management, knowledge management, financial management, and more.

  • Streamline your service desk by enabling IT service agents to quickly track and resolve problems
  • Leverage native integration with SAP ERP Financials to better manage IT financials
  • Gain insight into IT service desk operations with built-in analytics from SAP BusinessObjects
  • Satisfy customers and stakeholders by transparently defining service-level agreements
  • Employ an intuitive application that supports native integration with SAP Solution Manager
IT Service Process Management
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