Interaction centre

Build a strategic delivery channel for customer service, sales, and marketing with a CRM interaction centre

maximise customer loyalty and boost revenue with an interaction centre for customer relationship management (CRM). Give agents powerful tools to seamlessly handle inbound or outbound communications. Equip managers with real-time analytic reports. And drive smarter, more efficient customer communications management.

  • Enable key business processes including customer service, sales, and marketing
  • Stay totally connected to deliver the kinds of services your customers need
  • Gain timely insights of your contact centre with real-time analytic reports
  • Integrate multi-channel communication tools such as telephony and e-mail response
Customer service agent using a head-set
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What's Included

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