Contact Centre and Omni-Channel integration
Aberdeen Research explore and outline the business value and best practices of integrating the contact center with omni-channel programs in order to deliver a seamless customer experience across multiple touch-points.
2014 Social Customer Engagement Index
In it's fourth edition: Social Media Today survey their audience on the use and effectiveness of social media tools for customer service. Get the report today!
Field Service update: New business priorities
Explore the notion that field service organisations need to begin to identify how they can support better resolution rates and improve revenue opportunities alongside the wider service organisation
BABEL's Contact Centre guide UK 2014
Contact Babel's 12th edition of The UK Contact Centre Decision-Maker's Guide studying the performance, operations, technology and HR aspects of UK contact centre operations. 215 UK Contact Centre managers took part in the survey