Deliver stellar customer service with SAP software

Get the tools you need to delight your customers, differentiate your brand, and drive new revenue – with customer service software from SAP. Leverage real-time, contextual customer insights to increase engagement and foster loyalty. Proactively solve issues with predictive capabilities and sentiment analysis. And empower field service reps with mobile access to key information and state-of-the-art data visualisation tools.

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Explore our solutions

Learn how SAP solutions support customer service – and how we can help you succeed.

Call center agents using customer service support software

Demo: Deliver Superior Service with SAP CRM

Watch this quick demo to see how SAP Customer Relationship Management can help you solve problems on the first call, better understand customer entitlements, and transform service from a cost center to a profit center.

Cashier representing proactive customer service

Customers Likely to Share Bad Experiences

15-Apr-2013

Good – and bad – customer service interactions affect brand loyalty, according to a survey of more than 1,000 individuals. The survey found that 62% of B2B and 42% of B2C customers purchased more after a good experience, while 66% and 52% respectively stopped making purchases after a bad experience.

Cashier representing consistent cross-channel customer service

Cross-Channel Service Consistency

In the digital age, consistently excellent customer service within and across all channels is the new name of the game. Hear how top executives are meeting this challenge head on – in a Bloomberg BusinessWeek report.

SAP Co-CEO Bill McDermott on screen at SAPPHIRE NOW Orlando

SAPPHIRE NOW Replays

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