Contact Centre and Omni-Channel integration
Aberdeen Research explore and outline the business value and best practices of integrating the contact center with omni-channel programs in order to deliver a seamless customer experience across multiple touch-points.
2014 Social Customer Engagement Index
In it's fourth edition: Social Media Today survey their audience on the use and effectiveness of social media tools for customer service. Get the report today!
Field Service update: New business priorities
Explore the notion that field service organisations need to begin to identify how they can support better resolution rates and improve revenue opportunities alongside the wider service organisation
Cardiff Council Moves to Cloud
Discover how SAP is helping The City of Cardiff Council to streamline customer service and deliver budget savings.