The customer relationship management (CRM) functionality in SAP Business All-in-One software is designed to meet the needs of midsize companies or small businesses and is based on the industry-leading SAP CRM application.
Features include:
- Marketing – Align marketing processes, drive customer demand and increase marketing ROI.
- Sales – Acquire, grow and retain profitable relationships.
- Service – Drive service revenue and profitability.
- Interaction centre – Build customer loyalty, cut costs and boost revenue; plus effectively handle activities such as e-mail, telemarketing, telesales and customer service.
- Reporting and analytics – Make quick, effective decisions; generate and convert more leads; track opportunities; and close more deals.
With the pre-integrated CRM and ERP functionality in SAP Business All-in-One, you can manage all aspects of customer relationships and operational processes from start to finish.
Learn More
Scope and price* – Design your solution and get an immediate cost estimate.
Get an overview – Read the solution brief,
"Improving Customer Relationships with SAP Business All-in-One" (218 KB).
Get the details – Read the solution in detail,
"CRM with SAP Business All-in-One" (374 KB).
See a video – Watch
CRM Functionality in SAP Business All-in-One: Enabling Customer Driven Growth.
See a demo – Watch
SAP Business All-in-One: Customer Relationship Management.
* The CRM configurator is specific for exisiting SAP customers who have SAP ERP licences. If you are not an SAP customer, please contact SAP.