To get the most out of your IT solutions, your workforce needs to understand how to use them � and understand where to get answers when they need them.

SAP Education provides two tools to support user performance; SAP Productivity Pak by RWD and RWD InfoPak. These suites of software tools include documentation functionality, context-sensitive online help and simulations, all in multiple languages.

What will Education Tools do for me?

SAP Education tools enable you to address the following business challenges:

• Build and maintain SAP user skills - SAP Education tools provide authors and administrators with a quick and easy solution to document business processes and produce a number of different outputs, including training documents, process flows, business process procedures, test scripts and simulations, all from a single capture. This means that when a process is developed or changed, the relevant documents can all be amended simultaneously, giving users access to the most relevant and up-to-date documents with a minimum of effort.
• Transfer knowledge efficiently - SAP Education tools enable administrators to distribute process documentation through a purpose-built learning website, so that employees using SAP and other systems can access the information that is relevant to their job role or specific business process. Users are also able to access information in a number of different formats, to suit individual learning styles. SAP Education tools provide a sustainable learning solution for post go-live for employees to learn new aspects of SAP, refresh their existing knowledge and for new starters to undertake self-study when and where they need it.
• Target learning effectively - SAP Education tools enable your end users to access a custom-built help guide while they are completing an individual SAP transaction to support faster problem resolution. This will reduce costly level one helpdesk calls, freeing up helpdesk time to focus on more pressing issues. Administrators are also able to produce statistics to demonstrate which help guides are being accessed most often, allowing you to target your training accordingly, optimising the use of your training team.
• Reduce costs - By using SAP Education tools, your business will benefit from significant savings in training delivery costs, as well as reducing website design costs. Your documentation design costs will drop markedly thanks to Productivity Pak�s integrated editing tool that will simultaneously edit simulations, process flows and all forms of documentation with a single action.

What happens when SAP changes?

SAP Education tools are the only tools recommended by SAP, and are developed to keep in line with changes to SAP systems in order to support the latest releases of SAP technology.

For information on how companies have successfully implemented SAP Education tools, click here.